If you register online to receive information relating upcoming products, special events or promotions, or if you subscribe to the newsletter, your personal information will be processed by Balenciaga or its third party processors appointed from time to time. Balenciaga, hereinafter “Balenciaga” or “We”) is a registered data controller under the French Data Protection Law 1978. Balenciaga never makes your personal details available to third parties unless otherwise stated in this Privacy Policy. When you register online at www.balenciaga.com, use our online store, or fill in a customer information card when visiting a Balenciaga store, you give us your consent to process and use such submitted personal data in accordance with the terms of this privacy policy.

Balenciaga collects personal data from visitors to the Site who register their information or from visitors who submit a customer information card in one of our stores. We also use cookies (see more below) and track IP addresses so we can improve our services and enhance your Balenciaga experience.

Balenciaga SA does not share customer’s personal information with any third party unless otherwise stated in this Privacy Policy.

In order to maintain this Site, to manage our database, to distribute e-mails and to provide customer communications, Balenciaga contracts with selected third parties. These third parties may be situated outside the European Union (“EU”). By providing us with your information and accepting this Privacy Policy, you are consenting to the transfer, storage and/or processing of your personal information outside of the EU (if applicable) as directed by Balenciaga and in accordance with the terms of this Privacy Policy.

We do not authorise any of these third party service providers to make any other use of your information. We do not otherwise disclose your information to any other third party, unless we are required to do so by law or in connection with a legal claim or proceeding.

If Balenciaga is acquired by another entity, information about Balenciaga’s customers may be available to the new entity. However, the new entity will undertake to protect the confidentiality of your personal data consistent with this privacy policy.

Balenciaga uses appropriate security measures to protect the information you give us. However, while we take all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.
The access to the Site can be interrupted on Balenciaga’s decision whenever necessary for maintenance, security or other technical constraint.

You are entitled to request access to and correction of all personal data you provide us, or to remove your name from the Balenciaga’s marketing list at any time by contacting us at the mailing address listed below.
Balenciaga
e-business service
15 rue Cassette
75006 Paris
France

Or via e-mail at customercare@fr.balenciaga.com

Cookies are pieces of information a web site can send to your computer's browser for record-keeping purposes. We use cookies to ascertain which web pages are visited and how often, to make our web site more user friendly, and to give you a better experience when you return to our Site.  For example, cookies allow us, if you agree so, to save your password so you do not have to re-enter it every time you visit our Site. Most web browsers automatically accept cookies, but you do not have to accept them. To disable cookies, you should access the "help" tab on your browser or read the information that came with your browser software.

However, your visit to our website will be significantly enhanced if cookies are not disabled.  If you do not disable your cookies, you accept our collection and storage of any of your personal information such cookies contain.

By accessing and using the Balenciaga Site, or by submitting a customer information card at a Balenciaga store, you consent to our collection, use and disclosure of your information as described in this Privacy Policy. Balenciaga reserves the right occasionally to make changes to its Privacy Policy or practices as described above. We will post the updated Privacy Policy on the Site, and we encourage you to review this page from time to time.

If you have any comments or queries regarding our privacy policy or if you wish to exercise your right of access, opposition and correction of your personal data (French law of January 6, 1978 as modified), please send an email to customercare@fr.balenciaga.com or write to us at the following address:

BALENCIAGA
e-business service
15 rue Cassette
75006 Paris
France